Privacy Policy
This page explains what happens to information when you play Arrow Puzzle: Tap & Escape (the “App”). The App is made and published by AE Solutions LLC (“we”, “us”). We have tried to write it in normal language rather than legal shorthand. If anything here is unclear, email us and we will explain it.
The short version
- There is no account. You never give us your name, email, or any sign-up details to play.
- Your puzzle progress, stars, streaks, and settings are saved on your device and are not sent to us.
- The App shows ads, provided by Google AdMob. Google receives your device’s advertising ID and technical device information in order to show and measure those ads.
- You can turn off personalized ads at any time, and you can buy the ad-free upgrade to remove ads entirely.
- We do not sell your personal information for money. Showing personalized ads does count as “sharing” under California law, and you can opt out — see Your choices about ads.
- The App is not made for children under 13.
What stays on your device
Everything about how you play is stored in the App’s own storage on your phone or tablet. It is not uploaded to us, and we cannot see it. That includes:
- Which level you are on, which levels you have finished, and the stars you earned
- Your daily-challenge streak, your best streak, and which days you played
- Hints, shields, chests, and other in-game items you have collected
- Which themes and Arrow Art pictures you have unlocked
- Your settings: sound, music, haptics, colorblind patterns, reduced motion, screen shake, theme, and language
- A small technical log the App keeps for troubleshooting. It records feature events such as “level finished” with no identifiers attached, it is capped at the most recent 200 entries, and it never leaves your device.
If you uninstall the App, or clear its storage in your device settings, all of this is deleted. There is no cloud backup and no way for us to restore it, so uninstalling really does mean starting over.
What is collected, and by whom
We do not run our own servers and we do not keep a database of players. The information below is collected by the companies whose services the App uses. We only ever see it as anonymous totals — for example “this many ads were shown yesterday”, never “this person saw this ad”.
| What | Who collects it | Why |
|---|---|---|
| Your device’s advertising ID (a resettable ID your phone provides), IP address, device model, operating system, language, general region, and how you interacted with an ad | Google, as our advertising partner (AdMob) | To choose which ad to show, to count views and taps, to limit how often you see the same ad, and to detect fraud and invalid traffic |
| A random installation identifier created by Firebase, plus basic technical details such as your App version and operating system version (Android only) | Google, through Firebase Remote Config and Firebase Installations | So the App can check whether the version you have installed is still supported, and prompt you to update if it is not |
| Your purchase of the ad-free upgrade, and the receipt for it | Google Play or the Apple App Store | To take the payment, to confirm to the App that you bought it, and to restore it if you reinstall |
The advertising ID is not your name, phone number, or email. It is a random ID that belongs to your device, and you can reset or delete it at any time in your device settings. We never receive it.
Why we are allowed to do this (for players in the EEA, UK, and Switzerland)
- Personalized ads: only with your consent. The App asks you before any personalized advertising happens, and you can change your answer later.
- Non-personalized ads, fraud prevention, and security: our legitimate interest in funding a free game and in not being defrauded by fake ad traffic.
- The version check: our legitimate interest in making sure you are not left on a broken or unsupported build.
- Your purchase: necessary to perform the contract you enter into when you buy the ad-free upgrade.
Your choices about ads
You are in control here, and none of these choices stops you playing.
- The consent screen. If you are in the EEA, UK, or Switzerland, the App shows Google’s consent screen before serving personalized ads. You can reopen it from the App’s Settings and change your answer whenever you like.
- On iPhone and iPad. iOS asks your permission before the App can use your device’s advertising identifier for tracking. If you say no you still get ads — they are simply less relevant. You can change this later in Settings → Privacy & Security → Tracking.
- On Android. Open Settings → Google → Ads to reset your advertising ID, or to delete it entirely so apps cannot use it.
- Buy the ad-free upgrade. This removes the ads shown between levels, and with them the ad-related data collection described above. If you afterwards choose to watch one of the optional bonus videos, that single ad involves the same data as any other ad.
- Play offline. Campaign and Zen puzzles are bundled inside the App. With no network connection you can still play; you simply will not see ads.
California residents: we do not sell your personal information for money. Showing you personalized ads is treated as “sharing” for cross-context behavioural advertising under the CCPA/CPRA. Declining the consent screen, turning off tracking on iOS, deleting your advertising ID on Android, or buying the ad-free upgrade all stop that sharing. You can also email us to ask us to record your opt-out. We will not treat you differently for exercising any of these rights.
What we never collect
- Your name, email address, phone number, or postal address
- Any account or password — there is nothing to sign up for
- Precise GPS location
- Your contacts, photos, camera, microphone, files, or messages
- Your card or bank details. If you buy the ad-free upgrade, Google or Apple takes the payment and we never see your payment information
- Your gameplay progress or settings, which stay on your device
Who we share information with
We do not sell your personal information, and we do not pass it to data brokers. The only companies involved are the ones needed to run the App:
- Google — advertising (AdMob), the version check (Firebase), and payments on Android (Google Play). See Google’s Privacy Policy and how Google uses information from apps that use its services.
- Apple — payments on iPhone and iPad. See Apple’s Privacy Policy.
- Advertisers whose ads appear in the App receive measurement information from Google, such as whether an ad was seen or tapped. They do not receive anything about your game progress.
We may also disclose information if the law requires it, or to protect our rights and the safety of players. If the App is ever sold or transferred to another company, this policy travels with it and we will say so on this page before anything changes.
Where information goes
Google and Apple are global companies and process data on servers in several countries, including the United States. When information about players in the EEA, the UK, or Switzerland is transferred outside those regions, those companies rely on legal transfer mechanisms such as the European Commission’s standard contractual clauses and the EU–US Data Privacy Framework. Their privacy pages, linked above, describe this in detail.
How long things are kept
- On your device: until you delete the App or clear its storage.
- Advertising data: kept by Google according to its own retention schedules. Resetting or deleting your advertising ID breaks the link to your device from that point on.
- The Firebase installation identifier: kept while the App is installed. Uninstalling ends it.
- Purchase records: kept by Google or Apple for as long as their policies and tax law require.
Your rights
Depending on where you live, you may have the right to ask for a copy of your personal information, to have it corrected or deleted, to object to or restrict how it is used, to withdraw consent you gave earlier, and to complain to your local data protection authority. Players in California additionally have rights to know, delete, correct, and opt out of sharing.
Because we hold no player database, the fastest route for most requests is:
- To delete everything about your play: uninstall the App, or clear its storage in your device settings. That removes all of it immediately, without needing to ask anyone.
- To stop ad-related collection: use any of the options under Your choices about ads.
- For data held by Google or Apple: those requests go to them directly, since they are the ones holding it. Their privacy pages explain how.
You are welcome to email us at atakanengineer@gmail.com and we will help, including passing a request on where we can. We will respond within the time your local law allows, and normally much sooner. We may need to ask a question or two to understand which device you mean, since we hold no record identifying you.
Children
The App is intended for players aged 13 and over, and it is not directed to children. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information through the App, email us: we will delete what we can and show you how to remove the rest from the device.
Keeping information safe
The strongest protection here is structural: almost nothing about you leaves your device, so there is very little to lose. What does travel — ad requests, the version check, purchases — is sent over encrypted connections and handled on Google’s and Apple’s infrastructure under their own security programmes. No system is perfectly secure, but the App is built to hold as little as possible in the first place.
Changes to this policy
If we change how the App handles information, we will update this page and change the “Last updated” date at the top. If the change is significant — a new kind of data collection, for example — we will publish the updated page before that change reaches players, and where the law requires it we will ask for your consent first.
Contact us
Questions, requests, or anything on this page that looks wrong:
atakanengineer@gmail.com